Canvas not loading

Incident Report for Honeycomb

Resolved

This incident has been resolved.
Posted Aug 21, 2026 - 08:59 PDT

Monitoring

We have deployed the fix and are seeing recovery of normal Canvas functionality.
Posted Aug 21, 2026 - 08:25 PDT

Identified

Canvas is not loading for customers in the US and EU regions and we have identified what we believe to be the cause and are rolling out a fix.
Posted Aug 21, 2026 - 08:21 PDT
This incident affected: ui.honeycomb.io - US1 App Interface and ui.eu1.honeycomb.io - EU1 App Interface.